Privacy Policy
How we collect and use your information
Dhöm Bistro respects your privacy. This policy explains what personal information we collect through our website and when you contact or make a reservation with us, why we use it and the choices available to you.
1. Who we are
Dhöm Bistro is the data controller responsible for personal information handled through this website and in connection with reservations and customer enquiries.
Business: Dhöm Bistro
Address: 174 Darkes Lane, Potters Bar, EN6 1AF
Email: contactus@dhombistro.com
Telephone: 07342 825307
2. Information we collect
Information you provide
When you contact us or request a reservation, we may collect:
- Your name, email address and telephone number.
- Your preferred reservation date and time.
- Your party size and any general reservation requests.
- Messages, enquiries and correspondence you send to us.
- Information you provide when contacting us through social media.
Please do not provide detailed medical information through the website. Contact us by telephone if you need to discuss allergies, accessibility requirements or other sensitive arrangements.
Information collected automatically
When you visit the website, our hosting and security systems may collect technical information such as your IP address, browser type, device information, requested pages, access times and security logs.
We may also record your cookie choices. Further information is available in our Cookie Policy.
3. How and why we use your information
| Purpose | Information used | Lawful basis |
|---|---|---|
| Managing reservation requests | Name, contact details, party size, date, time and reservation requests. | Taking steps at your request before providing our restaurant services and performing our agreement with you. |
| Responding to enquiries | Contact details and the content of your message. | Our legitimate interest in responding to customers and operating our business. |
| Website security and operation | IP address, device information and technical logs. | Our legitimate interest in keeping the website secure, reliable and available. |
| Legal and financial record-keeping | Relevant transaction, communication and business records. | Compliance with our legal obligations. |
| Non-essential cookies or external media | Cookie identifiers, preferences and related technical information. | Your consent, where consent is required. |
We do not sell your personal information. We do not use reservation or enquiry details for direct marketing unless we separately ask for and receive the appropriate permission.
We do not use personal information to make decisions about you solely through automated processing.
4. Bookings and enquiries
Reservations are accepted for dining from 4:00 pm onwards. When you submit a reservation request, the information is used to check availability, contact you and manage your visit.
Submitting a reservation request does not automatically confirm a table. A reservation is confirmed only after the Dhöm Bistro team contacts you.
Breakfast, brunch and daytime dining before 4:00 pm operate on a first-come, first-served basis.
5. Who we may share information with
We only share personal information where reasonably necessary. This may include:
- Website hosting, email, security and technical service providers.
- Form or reservation technology providers used by the website.
- Professional advisers such as accountants, insurers or legal advisers.
- Government bodies, regulators or law-enforcement authorities where legally required.
- Google, when you choose to load the embedded Google Map.
Some service providers may process information outside the United Kingdom. Where this happens, we require appropriate protections to be used in accordance with applicable data protection law.
Our website includes links to Instagram, TikTok and Facebook. When you follow an external link, the privacy practices of that platform apply.
6. How long we keep information
We keep information only for as long as reasonably necessary for the purpose for which it was collected.
- Reservation and general enquiry records are normally kept for up to 12 months after the reservation or last contact.
- Technical and security logs are normally retained for no longer than 12 months, unless needed to investigate an incident.
- Cookie preference records may be retained for up to 12 months after your most recent choice.
- Financial, tax and transaction records are retained for the period required by law, which may be up to six years.
Information may be kept longer where necessary to establish, exercise or defend legal claims, investigate misuse or comply with a legal requirement.
7. Security
We use reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
No internet transmission or electronic storage system can be guaranteed to be completely secure. Please avoid sending unnecessary confidential or sensitive information through website forms or ordinary email.
8. Your data protection rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your information.
- Ask us to restrict how your information is used.
- Object to certain uses of your information.
- Request transfer of information in certain circumstances.
- Withdraw consent where processing is based on consent.
These rights are not absolute and may be subject to legal exceptions. To make a request, contact contactus@dhombistro.com .
We may need to request information to confirm your identity before responding.
9. Children’s information
The website is intended for general restaurant information and reservation enquiries. We do not knowingly collect personal information directly from children through the website.
A parent or guardian should make any reservation involving children.
10. Changes to this policy
We may update this policy when our website, services, suppliers or legal obligations change. The latest version will always be published on this page with the updated date.
11. Contact and complaints
Please contact us first if you have a concern about how we handle your information:
You may also complain to the Information Commissioner’s Office through its website or by calling 0303 123 1113.
Visit the ICO complaints service
Last updated: 29 July 2026